![]() While law enforcement may not help directly during the attack, the FBI has helped to seize ransom payments for victims. Typically, the fastest way to recover is to call an MSSP, incident response specialist, or ransomware recovery specialist.Ĭall#3: Call Stakeholders: For significant and widespread ransomware attacks, executives, legal counsel, and law enforcement such as the local office for the FBI or police should also be on the incident response phone list for early contact. Internal incident response teams usually handle smaller ransomware attacks, but large scale attacks will require additional resources. Instead, the cybersecurity insurance company will take full control, and the insured company will need to follow instructions.Ĭall#2: Call an Incident Response Team: Next call the incident response team recommended by the cybersecurity insurance company, a vendor, or the internal team responsible for IT security incident containment and recovery. Insured companies often will not have options. Most insurance companies require specific incident response vendors, procedures, and reporting that must be met to meet the standards to be insured. Calls may be required inside and outside of the organization to properly address the issues that arise from a ransomware attack and these calls need to be made early in the process because ransomware triggers special circumstances.Ĭall#1: Cybersecurity insurance provider: If reimbursement will be needed, immediately call the cyber insurance company that issued the organization’s cybersecurity policy. The criminal and high-tech nature of ransomware requires special handling. The Calls to Make While Blocking the Attack and Before Attempting Decryption If the victim pays the ransom, that random key will be sent to the customer with the decryption tool to restore the files. In either case, the encryption tool sends the randomly-generated encryption key to the ransomware gang. Some ransomwares use standard encryption or compression tools, like 7zip and Winrar, and others create their own encryption tools that might only encrypt part of files to speed up the process. These encryption keys can also be used to decode the encryption and restore the file’s usability. The encrypting software will take the bits of the file and scramble them using a cipher, or code that generates the encryptions keys. Ransomware encryption works like any other encryption, except that the keys are controlled by the ransomware gang. The Bottom Line: The Best Ransomware Defense is Proactive, Not Reactive.Ransomware Decryption: Setting Expectations.The Calls to Make While Blocking the Attack and Before Attempting Decryption. ![]()
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